Legal terms for access and wallet records
Our Legal terms explain who may access the service, how we confirm account details, and what happens when policy wording changes. Access is available where local law permits, and you remain responsible for checking the rules that apply in your location. We record account actions needed
-
1
to process requests involving DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, while privacy wording explains why those records are held. Before account access, we may ask you to complete phone verification and provide matching details for a wallet or transfer request. If a
-
2
policy question affects your account, use the account help route and include the relevant receipt or status reference. We publish changes through the applicable policy page rather than treating a wallet rail as permission to bypass local requirements.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
